Which? We are proud that in 2017 we became a Which Trusted Trader, We had to go through some tough tests and vetting to get what is the highest accolade for us. It shows we are honest and forthright in all that we do, and you can
be sure as a Which Trusted Trader, we follow their Code Of Conduct. A Multi Trade Service Like Us, makes sure all of our Sub Contractors are Insured and Qualified To Do Their Job.
Important Information: In January 2019
We became a Limited Company, Vale Lifestyle Services Ltd. We used to trade as David Simmonds ta Vale Lifestyle Services, in the previous 10 years.
Time to Think: From the moment you agree a contract with us you get a 14 day
cooling off period
Changing The Contract: During any building/landscape project customers often change their orginal ideas or want extras, we are understanding and flexible and will work closely with you, just be aware changes
my change the end cost, we have a Work Done In Good Faith Policy.
Insuarnce: We are fully Insured with NFU Insurance and have a Comprehensive £5 Million Public Liabilty Policy.
operate a dispute and complaints policy. We always try to respond to any complaint within 7 Days. Where if we cannot resolve any complaints using our own complaints procedure with you, as a Which? Trusted Trader we use a Dispute Resolution Ombudsman for a
resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6032
Work Done In Good Faith: If we have
a contract with you, and you have discussed the work or any changes, and we do the work, we consider this to be done in good faith, we always advise you to get things done in writing if your contract changes.
Terms and Conditions: Like
any good trader we have terms and conditions, we advise you read and sign these, electronically or by hand, returning them to us before we start any work. maybe if it is a larger contract then you might want to add your own conditions in. We are open to individual
tailored contracts as well as our standard issued terms of business. You may have to pay an admin fee to set the individual terms up as we will need to verify any legal content. Always make sure your Builder and You understand any contract you have between
Quality Assurance: We,ve been trading for many years, and Price/Quote our Projects According to what you the customer requires.. Flexible Thats Us.. Please be aware we offer different finishes to suit your budget. Our Finish
is always to Industry Standards, and our workmanship is inspected throughout the job and signed off by David Simmonds our Managing Director on every project. If your project requires a Building Control Notice it will also be signed off by your Local Authority.
Landscaping we do from Rustic, to High Grade Machined Finishes, be sure to tell us what you want.
Paying Us: We Are A Pay As You Go Company..During any project cashflow is one of the most
important factors, it brings your project to a successful and happy end. With us you get regular statements on your account that we set up for you (XL/Word format), Invoices often come over to you weekly/fortnightly. Please pay these by return payment. We
need to pay Suppliers/Staff and Sub Contractors on a regular basis, to keep things running smoothly.